Politique de confidentialité

Privacy Policy — Grateful

Last Updated: May 23, 2026

Grateful (“we,” “our,” or “us”), operated by EmpireIA Solutions LLC, values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, disclose, and safeguard your information when you visit or make a purchase from our website.

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. COMPANY INFORMATION

Business Name: Grateful
Legal Company Name: EmpireIA Solutions LLC

Business Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: contact@empireia.store
Phone: +1 (779) 977-5612

2. INFORMATION WE COLLECT

We may collect the following categories of personal information when you interact with our website or services.

Personal Identification Information

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

Payment Information

  • Payment method details

  • Transaction confirmations

  • Billing information

Note: Payment card information is processed securely through Shopify and authorized payment providers. We do not store full credit card information on our servers.

Order & Transaction Information

  • Purchased products

  • Order history

  • Cart activity

  • Refund and return history

  • Shipping information

Device & Technical Information

  • IP address

  • Browser type

  • Device identifiers

  • Time zone

  • Cookies and tracking technologies

  • Website interaction behavior

Customer Support Information

  • Messages sent to customer support

  • Communication history

  • Inquiry details

3. HOW WE COLLECT INFORMATION

We collect information:

  • Directly from you when you place orders or contact us

  • Automatically through cookies and analytics technologies

  • From Shopify and payment providers

  • From marketing and advertising partners

4. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

To Process Orders

  • Process payments

  • Ship products

  • Send order confirmations and tracking updates

  • Manage returns and refunds

To Improve Our Services

  • Analyze website performance

  • Improve customer experience

  • Personalize shopping recommendations

Marketing & Promotions

  • Send promotional emails

  • Display personalized advertisements

  • Inform customers about new products or offers

You may unsubscribe from marketing emails at any time.

Fraud Prevention & Security

  • Detect unauthorized transactions

  • Prevent fraud and abuse

  • Verify customer identity

  • Protect website security

Legal Compliance

  • Comply with applicable laws and regulations

  • Respond to lawful requests from authorities

  • Enforce our Terms of Service

5. SHARING OF INFORMATION

We may share your information with trusted third parties including:

Shopify

Our store is hosted on Shopify, which provides ecommerce infrastructure and secure checkout services.

Payment Providers

Secure payment processors including:

  • Shopify Payments

  • PayPal

  • Stripe

  • Authorized banking institutions

Shipping Providers

To fulfill deliveries and provide tracking updates.

Marketing & Analytics Providers

To improve advertising and website performance.

We do not sell customer personal information to third parties.

6. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Keep you logged in

  • Remember cart contents

  • Analyze traffic

  • Improve functionality

  • Deliver relevant advertisements

You may disable cookies through your browser settings, although some website features may not function properly.

7. DATA SECURITY

We implement industry-standard security measures to protect your information.

These measures include:

  • SSL encryption

  • Secure payment gateways

  • Fraud monitoring systems

  • Restricted data access

However, no online transmission or storage system can be guaranteed 100% secure.

8. DATA RETENTION

We retain personal information only as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Meet legal obligations

  • Resolve disputes

  • Prevent fraud

9. YOUR PRIVACY RIGHTS

Depending on your location, you may have rights including:

  • Access to your personal data

  • Correction of inaccurate information

  • Deletion of personal information

  • Withdrawal of marketing consent

  • Request for data portability

To exercise your rights, contact us using the information below.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of third-party websites.

11. CHILDREN’S PRIVACY

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

12. INTERNATIONAL DATA TRANSFERS

Your information may be processed outside your country of residence, including in the United States and other countries where Shopify or service providers operate.

By using our services, you consent to such transfers where permitted by law.

13. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time.

Changes become effective immediately upon posting to our website.

We encourage customers to review this page periodically.

14. CONTACT INFORMATION

If you have any questions about this Privacy Policy or your personal information, please contact us:

Grateful
EmpireIA Solutions LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: contact@empireia.store
Phone: +1 (779) 977-5612