Gratefules ("we," "us," "our"), operated by EmpireIA Solutions LLC, respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices when you visit gratefules.com or place an order.

Information we collect

When you shop with us, we collect the information needed to process and fulfill your order, including:

• Contact details (name, email address, shipping address, phone number)
• Order information (products purchased, order number)
• Payment information, processed securely by Shopify Payments
• Device and usage data collected automatically through cookies and similar technologies

How we use your information

• To process, fulfill, and ship your orders
• To provide customer support and respond to your requests
• To send order updates and, with your consent, marketing emails
• To improve our store, products, and customer experience
• To help prevent fraud and keep our store secure

Payments & Shopify

Our store is hosted on Shopify and payments are processed through Shopify Payments. Your payment data is handled in accordance with Shopify's security standards. We do not store full payment card numbers on our systems.

Cookies

We use cookies and similar technologies to operate the store, remember your cart, analyze traffic, and support marketing. You can manage cookies through your browser settings. Disabling some cookies may affect site functionality.

Marketing consent

We only send marketing emails to customers who have opted in. You can withdraw consent at any time by clicking "unsubscribe" in any marketing email or by contacting us. Transactional messages (such as order confirmations) are not marketing.

Your privacy rights (Canada / PIPEDA)

Consistent with Canadian privacy principles, you may request access to the personal information we hold about you, ask for corrections, or request deletion where applicable. To exercise these rights, contact us using the details below.

Data retention & sharing

We retain personal information only as long as necessary to fulfill the purposes described here or as required by law. We share information with trusted service providers (such as Shopify and shipping carriers) solely to operate our store. We do not sell your personal information.

Contact us

For privacy questions or requests, contact contact@gratefules.com.