Frequently asked questions

Grill Cleaner 2.0 uses a high-torque rotating brush head to loosen burnt grease, stuck-on food, and carbon buildup. Warm the grill, switch it on, and guide it across the grates — the powered head does the heavy lifting so you scrub less.

Yes. It’s designed for gas grills, charcoal grills, smokers, BBQ racks, and griddles — the most common cooking surfaces for outdoor cooking.

No harsh chemicals are needed. Grill Cleaner 2.0 is built to clean with bristle power and water, making it a chemical-free option for routine BBQ maintenance.

The brush head is designed to rinse clean. After use, detach the head, rinse it under water, let it dry, and reattach. Avoid submerging the motor housing and follow the included care instructions.

Yes — Gratefules ships across Canada. Free shipping is included on every order during our current Canada Summer BBQ Sale.

Orders are processed and then shipped with a carrier that serves your area. Estimated processing and delivery times are listed on our Shipping Policy page. Delivery windows can vary by location and season.

Yes. Once your order ships, you’ll receive a tracking number by email. You can also use our Track Order page to check your status.

If you need to change or cancel, contact us at contact@gratefules.com as soon as possible. We’ll do our best to update your order before it’s processed for shipping.

Visit our Track Order page and enter your email and order number, or use the tracking number from your shipping confirmation email.

We offer a 30-day guarantee. If Grill Cleaner 2.0 doesn’t make grill cleaning easier, contact us within 30 days of delivery for help with your return.

Email contact@gratefules.com with your order number and the reason for your return. Our team will walk you through the next steps. Products should be returned in acceptable condition.

Checkout is securely processed through Shopify Payments, which supports major credit cards and popular digital wallets at checkout.

Yes. Checkout is securely processed through Shopify Payments with encryption, so your payment details are protected.