Shipping Policy

Thank you for shopping with Gratefules, operated by EmpireIA Solutions LLC. This Shipping Policy explains how we process and ship orders to customers across Canada.

Where we ship

Gratefules currently ships to customers across Canada. Free shipping is included on all orders during our current Canada Summer BBQ Sale promotion.

Order processing time

Orders are typically processed within [1–3 business days] after your order is placed. Processing involves verifying, packing, and preparing your order for carrier pickup. Orders placed on weekends or holidays begin processing the next business day.

Delivery time

Once shipped, estimated delivery is typically [X–Y business days] depending on your location within Canada. Delivery estimates are provided by the carrier and are not guaranteed. Remote and rural areas may require additional transit time.

• Processing time: [1–3 business days]
• Estimated delivery: [X–Y business days] after shipment
• Total estimated time to arrival varies by destination

Tracking information

When your order ships, you'll receive a confirmation email with a tracking number. You can follow your order using the carrier's tracking link or our Track Order page. Please allow a short time after shipment for tracking details to update.

Shipping delays

Occasionally, delivery may be delayed due to factors outside our control, including carrier delays, weather, high-volume periods, or incorrect shipping details. While we work to ship promptly, Gratefules is not responsible for delays caused by the carrier or circumstances beyond our control. Please ensure your shipping address is accurate at checkout.

Lost or undeliverable packages

If your tracking shows a delivery issue, or your package appears lost, please contact us so we can help investigate with the carrier and find a resolution.

Questions about shipping

For any shipping questions, contact our support team at contact@gratefules.com with your order number and we'll be glad to help.