At Gratefules, operated by EmpireIA Solutions LLC, we want you to be satisfied with your purchase. This policy explains how returns and refunds work.

30-day return window

You may request a return within 30 days of delivery. If Grill Cleaner 2.0 doesn't make grill cleaning easier, reach out within 30 days and we'll help with your return.

Condition of returned items

To be eligible, products should be returned in acceptable condition. Please include all included parts and, where possible, the original packaging. Items that are damaged due to misuse may not qualify for a full refund.

• Return requested within 30 days of delivery
• Product returned in acceptable, resalable condition
• All included accessories and parts returned

Contact support first

Before sending anything back, please contact our support team at contact@gratefules.com with your order number and reason for the return. We'll provide return instructions and the correct return address. Returns sent without contacting us first may be delayed.

Refund processing

Once your returned item is received and inspected, we'll notify you of the approval status. Approved refunds are issued to your original payment method through Shopify Payments. Please allow [X business days] for the refund to appear, depending on your bank or card provider.

Return shipping

Unless the item arrived damaged or incorrect, return shipping costs may be the responsibility of the customer. We'll confirm the details when you contact us so there are no surprises.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, contact us within [X days] of delivery with photos and your order number. We'll make it right.

Need help?

Email contact@gratefules.com and our team will guide you through the return process.