Refund Policy

Last updated: 2026-06-23

Refund Policy

We stand behind our products with a 30-day satisfaction guarantee.

When You Qualify for a Refund

You received a damaged or defective product

You received the wrong item

You are not satisfied with your purchase within 30 days

How Refunds Work

1. **Request:** Contact **storeempireia@gmail.com** with your order number

2. **Return:** Ship the item back using the provided return label

3. **Inspection:** We inspect the returned item within 2-3 business days

4. **Refund:** Refund issued to original payment method in CAD within 5-10 business days

Refund Amount

Full refund (product + original shipping) for damaged/defective/wrong items

Product refund only (return shipping at customer cost) for change-of-mind returns

Cancellations

Orders can be cancelled before they ship — contact us immediately

Once shipped, the return process applies

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*Template to be reviewed and adapted according to the business, province, company structure and applicable Canadian regulations.*